Client Loyalty Post #12: How can you hold onto meaningful relationships virtually?

04.07.21 | Susan Duncan

This is the twelfth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. The coronavirus pandemic of 2020 has had a major impact on all…

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Client Loyalty Post #11: Does your client want a better relationship with you?

03.31.21 | Susan Duncan

This is the eleventh in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. With all the pressures clients are under to reduce legal fees,…

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Client Loyalty Post #10: Why is it better to be a trusted advisor than just a technical expert?

03.24.21 | Susan Duncan

This is the tenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout Most lawyers have developed deep areas of expertise within practice areas,…

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Client Loyalty Post #9: Are you afraid to receive honest feedback on how you are doing?

03.17.21 | Susan Duncan

This is the ninth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout You can only strengthen client loyalty if you continuously engage in…

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Client Loyalty Post #8: So you have a new client. Now what?

03.10.21 | Susan Duncan

This is the eighth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout The customer service experience begins long before a client actually engages…

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Client Loyalty Post #7: How well do you really know and understand your clients?

03.03.21 | Susan Duncan

This is the seventh in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout What do you need to understand about the client as a…

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Book on Client Loyalty Released and Endorsed!

02.24.21 | Susan Duncan

I am thrilled that this book is now available for purchase through Globe Law and Business and Amazon.  Please feel free to contact me directly to inquire about individual or larger quantity discounts.  I hope it will be a valuable resource for all those who serve clients and continue to look for ways to improve…

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Client Loyalty Post #6: Do your clients trust you? Are you trustworthy?

02.17.21 | Susan Duncan

This is the sixth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout   Strong relationships are built on a foundation of trust.  Whether…

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Client Loyalty Post #5: Do you deliver an exceptional customer experience (CX)?

02.10.21 | Susan Duncan

This is the fifth in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms.  Click here to save 10%. Enter code ‘BEC10’ at the checkout Clients form impressions of you and your firm from their initial awareness of the…

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Client Loyalty Post #4: Does loyalty exist with so many competitors?

02.03.21 | Susan Duncan

This is the fourth our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms.  Click here to save 10%. Enter code ‘BEC10’ at the checkoutClients have become much more discerning about who they rely on to serve their legal needs. …

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Client Loyalty Post #3: Are your clients behaving like loyalists or saboteurs?

01.27.21 | Susan Duncan

This is the third in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms.  Click here to save 10%. Enter code ‘BEC10’ at the checkout   What makes a client a Loyalist? The goal for any law firm is…

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Client Loyalty Post #2: Do clients define loyalty the same way as you do?

01.20.21 | Susan Duncan

This is the second in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 10%. Enter code ‘BEC10’ at the checkout The word loyalty and the concept of loyalty mean very different things to different people….

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Client Loyalty Post #1: Will you lose any clients in 2021?

01.13.21 | Susan Duncan

Happy New Year! We are pleased to kick-off 2021 with a return to writing our blog posts. We will be providing excerpts and tips every week from our upcoming book entitled Building Enduring Client Loyalty. Click here to save 10%. Enter code ‘BEC10’ at the checkout. What is “Building Enduring Client Loyalty” about?Being a trusted…

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