Our two prior blog posts examined a number of trends, challenges and changes that will affect legal service businesses of the future. “Legal service business” is used here intentionally to suggest that many legal services of the future will more frequently be provided by non-traditional law firms (many of which won’t even be called or…
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In Part 1 of 3: The Next Normal – Will the Traditional Law Firm Model Survive?, we suggested that the traditional firm model will not survive in the future (or perhaps even the present for many.) The law firm or legal service organization of the future will employ numerous types of people who have various skills,…
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This article is the first in a series to look at the “Next Normal” for law firms. Part 1 focuses on the traditional law firm model and why it is unlikely to remain as it is, Part 2 focuses on lawyer skills and talent management in the future, and Part 3 will address whether and…
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What’s the difference between a client and a customer? Lawyers, like other professional service providers, consider the term client to be more prestigious and most eschew any reference to clients as customers. But it may just be time to reconsider. First, clients are beginning to act more like custmers and second, law firms could benefit…
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As we enter into a new year, firms would do well to renew their commitment to really focusing on and taking care of their key clients. Too often, clients are taken for granted or viewed merely as a source of revenue. Firms focus on getting new matters, cross-selling and pitching, often without much attention to…
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