Books and Chapters By Susan Duncan
- Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms published in Globe Law and Business, February 2021. Can be ordered through Globe Law and Business (Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout) or on Amazon.
- Role and Responsibilities of Practice Group Leaders published in Effective Practice Group Leadership, Second Edition published by Globe Law and Business.
- Culture an Essential Component of Your Firm’s Future Health published in Human Capital in the New Legal Ecosystem, an Ark Group publication.
- Succession Planning published in Leadership for Lawyers: Strategies for Law Firm Success, Second Edition published by Globe Law and Business.
- Why Clients Demand Value and How Your Success Depends on Delivering It published in “Grow Your Practice: Legal Marketing and Business Development Strategies,” published by the New York State Bar Association.
- Growing Revenue from Existing Clients: Service, Value and Loyalty First, Then Cross-selling published in “Law Firm Profitability,” an Ark Group publication.
- Executive Presence to Advance Career Success published in Career Development for Women Lawyers, an Ark Group publication.
- Steps to Build Your Practice and Be a Successful Rainmaker published in “Business Development for Women Lawyers,” an Ark Group publication.
- Client Relationship and Business Development Tips for New Partners published in “Success Strategies for New Partners: Making Sense of Making Partner,” a Practicing Law Institute publication.