Client Loyalty Post #21: Are you delivering on diversity the way your clients expect you to?

07.21.21 | Susan Duncan

This is the twenty first in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. The legal industry, like many others including financial services, accounting, and engineering, traditionally have…

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Client Loyalty Post #20: Are you truly collaborating or just being collegial?

07.07.21 | Susan Duncan

This is the twentieth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Law firms are often described as a collection of sole practitioners practicing law under the…

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Client Loyalty Post # 19: Are you cross-selling in a way that is self-serving first?

06.23.21 | Susan Duncan

This is the nineteenth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. The easiest and most cost-effective way to grow your firm’s revenue is to…

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Client Loyalty Post #18: Does being on a preferred panel provide you with an advantage or disadvantage?

06.09.21 | Susan Duncan

This is the eighteenth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Companies continue to reduce the number of outside law firms they work with through convergence…

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Client Loyalty Post # 17 – Are you innovating or just following a fad?

05.19.21 | Susan Duncan

This is the seventeenth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. With so much talk about the need for innovation in the legal profession, many misconstrue…

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Client Loyalty Post #16: Should you give away time, resources and insights for free?

05.05.21 | Susan Duncan

This is the sixteenth in our weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. For at least two decades, law firms that wanted to stand-out to their…

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Client Loyalty Post #15: Will you keep your client once the senior partner retires?

04.28.21 | Susan Duncan

This is the fifteenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Transitioning or turning over clients is one of the most challenging hurdles in…

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Client Loyalty Post #14: Are key client teams worth it?

04.21.21 | Susan Duncan

This is the fourteenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Client account management (CAM) is a business strategy that law firms can…

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Client Loyalty Post #13: Should you fire or mollify difficult clients?

04.14.21 | Susan Duncan

This is the thirteenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. You will not have deep, trusting and successful relationships with all of your…

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Client Loyalty Post #12: How can you hold onto meaningful relationships virtually?

04.07.21 | Susan Duncan

This is the twelfth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. The coronavirus pandemic of 2020 has had a major impact on all…

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Client Loyalty Post #11: Does your client want a better relationship with you?

03.31.21 | Susan Duncan

This is the eleventh in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. With all the pressures clients are under to reduce legal fees,…

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Client Loyalty Post #10: Why is it better to be a trusted advisor than just a technical expert?

03.24.21 | Susan Duncan

This is the tenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout Most lawyers have developed deep areas of expertise within practice areas,…

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Client Loyalty Post #9: Are you afraid to receive honest feedback on how you are doing?

03.17.21 | Susan Duncan

This is the ninth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout You can only strengthen client loyalty if you continuously engage in…

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Client Loyalty Post #8: So you have a new client. Now what?

03.10.21 | Susan Duncan

This is the eighth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout The customer service experience begins long before a client actually engages…

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Client Loyalty Post #7: How well do you really know and understand your clients?

03.03.21 | Susan Duncan

This is the seventh in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout What do you need to understand about the client as a…

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