Be Trustworthy to Clients through the COVID-19 Crisis

03.18.20 | Posted By: Susan Duncan
In early February, we published an article entitled, The Role of Trustworthiness in Client and Business Development. At that time, the COVID-19 epidemic was not fully blown. While companies, universities, associations, health care providers and law firms were all just beginning to turn their attention to potential crisis management scenarios, we are now in the Read More

How to Enable Value with Clients: Part 1

03.04.20 | Posted By: Susan Duncan
Firms continue to make efforts to better understand and deliver more efficient and effective services by utilizing systems, people and technology. However, many partners in firms still resist change and are not aware of or comfortable with the many ways that their firms can and should be aggressively pursuing alternative and innovative processes to both Read More

Value-Added Services: Still Important Tools to Advance Client Loyalty

02.19.20 | Posted By: Susan Duncan
For at least a decade or two, law firms that wanted to stand out in value to their most important clients have provided “added value” by giving them services for free, including CLE training and other resources they used to charge clients for. After the Great Recession of 2008 and the launch of the ACC Read More

The Role of Trustworthiness in Client and Business Development

02.05.20 | Posted By: Susan Duncan
Strong relationships are built on a foundation of trust. It doesn’t matter in what context your relationships exist – personal, social, professional or civic, you will not build successful, mutually meaningful and beneficial relationships without being authentic and trustworthy. In the context of business development and client relationships, trustworthiness is essential to earning the right Read More

How Talent and Culture Can Provide a Competitive Advantage

01.22.20 | Posted By: Susan Duncan
This article was co-authored by Susan Duncan of RainMaking Oasis LLC and Simmons “Pat” Patrick of Forsyth Search Partners, LLC, a retained executive search firm focusing on senior administrative and operational leadership positions in law, accounting and other professional service firms.   Human Capital as a Differentiator   Mercer HR Consulting, a global HR consulting Read More

Let Us Help You Reach Your New Year’s Goals

01.08.20 | Posted By: Susan Duncan
Happy New Year! While most reports from Q4 indicate that 2019 was a robust year for law firms, others are cautioning that we are still due for a slowdown in 2020.  Now is the time to hone your growth strategies, safely secure your clients and your own talent, and proactively manage into the future.  We Read More