Client Loyalty Post #21: Are you delivering on diversity the way your clients expect you to?

07.21.21 | Susan Duncan

This is the twenty first in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. The legal industry, like many others including financial services, accounting, and engineering, traditionally have…

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Client Loyalty Post #20: Are you truly collaborating or just being collegial?

07.07.21 | Susan Duncan

This is the twentieth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Law firms are often described as a collection of sole practitioners practicing law under the…

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Client Loyalty Post #18: Does being on a preferred panel provide you with an advantage or disadvantage?

06.09.21 | Susan Duncan

This is the eighteenth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Companies continue to reduce the number of outside law firms they work with through convergence…

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Client Loyalty Post # 17 – Are you innovating or just following a fad?

05.19.21 | Susan Duncan

This is the seventeenth in our bi-weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. With so much talk about the need for innovation in the legal profession, many misconstrue…

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Client Loyalty Post #16: Should you give away time, resources and insights for free?

05.05.21 | Susan Duncan

This is the sixteenth in our weekly series of posts that provide excerpts and tips from our recently published book, Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. For at least two decades, law firms that wanted to stand-out to their…

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Client Loyalty Post #15: Will you keep your client once the senior partner retires?

04.28.21 | Susan Duncan

This is the fifteenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Transitioning or turning over clients is one of the most challenging hurdles in…

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Client Loyalty Post #14: Are key client teams worth it?

04.21.21 | Susan Duncan

This is the fourteenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February. Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. Client account management (CAM) is a business strategy that law firms can…

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Client Loyalty Post #13: Should you fire or mollify difficult clients?

04.14.21 | Susan Duncan

This is the thirteenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. You will not have deep, trusting and successful relationships with all of your…

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Client Loyalty Post #12: How can you hold onto meaningful relationships virtually?

04.07.21 | Susan Duncan

This is the twelfth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. The coronavirus pandemic of 2020 has had a major impact on all…

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Client Loyalty Post #11: Does your client want a better relationship with you?

03.31.21 | Susan Duncan

This is the eleventh in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 15%. Enter code ‘AUTHBEC’ at the checkout. With all the pressures clients are under to reduce legal fees,…

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Client Loyalty Post #10: Why is it better to be a trusted advisor than just a technical expert?

03.24.21 | Susan Duncan

This is the tenth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout Most lawyers have developed deep areas of expertise within practice areas,…

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Client Loyalty Post #9: Are you afraid to receive honest feedback on how you are doing?

03.17.21 | Susan Duncan

This is the ninth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout You can only strengthen client loyalty if you continuously engage in…

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Client Loyalty Post #8: So you have a new client. Now what?

03.10.21 | Susan Duncan

This is the eighth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout The customer service experience begins long before a client actually engages…

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Client Loyalty Post #7: How well do you really know and understand your clients?

03.03.21 | Susan Duncan

This is the seventh in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February.  Click here to save 10%. Enter code ‘BEC10’ at the checkout What do you need to understand about the client as a…

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Book on Client Loyalty Released and Endorsed!

02.24.21 | Susan Duncan

I am thrilled that this book is now available for purchase through Globe Law and Business and Amazon.  Please feel free to contact me directly to inquire about individual or larger quantity discounts.  I hope it will be a valuable resource for all those who serve clients and continue to look for ways to improve…

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