Client Loyalty Post #4: Does loyalty exist with so many competitors?

02.03.21 | Susan Duncan

This is the fourth our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms.  Click here to save 10%. Enter code ‘BEC10’ at the checkoutClients have become much more discerning about who they rely on to serve their legal needs. …

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Client Loyalty Post #3: Are your clients behaving like loyalists or saboteurs?

01.27.21 | Susan Duncan

This is the third in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms.  Click here to save 10%. Enter code ‘BEC10’ at the checkout   What makes a client a Loyalist? The goal for any law firm is…

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Client Loyalty Post #2: Do clients define loyalty the same way as you do?

01.20.21 | Susan Duncan

This is the second in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 10%. Enter code ‘BEC10’ at the checkout The word loyalty and the concept of loyalty mean very different things to different people….

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Client Loyalty Post #1: Will you lose any clients in 2021?

01.13.21 | Susan Duncan

Happy New Year! We are pleased to kick-off 2021 with a return to writing our blog posts. We will be providing excerpts and tips every week from our upcoming book entitled Building Enduring Client Loyalty. Click here to save 10%. Enter code ‘BEC10’ at the checkout. What is “Building Enduring Client Loyalty” about?Being a trusted…

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Acts of Kindness Part 3: Compassion, Resourcefulness, Generosity and Commitment

06.03.20 | Susan Duncan

This is our third Acts of Kindness blog post. It is both impressive and uplifting to hear from and share stories about professionals in our legal community who are making a difference during this challenging pandemic. We hope you find the stories inspiring. If you or others you know are involved in acts of kindness…

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Acts of Kindness Part 2: Compassion, Resourcefulness, Generosity and Commitment

05.27.20 | Susan Duncan

We continue with our heart-warming stories of friends and colleagues in our profession who are engaged in selfless acts of kindness, putting their love for philanthropy and volunteerism to work during this challenging time for many people and families. If you or others you know are involved in acts of kindness specific to the coronavirus…

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Acts of Kindness Part 1: Compassion, Resourcefulness, Generosity and Commitment

05.20.20 | Susan Duncan

With so much news about COVID-19, many of us are becoming a little overloaded with coping with the stress and the substantial impacts on the economy, society, our friends and families and our firms. Over the next several weeks, we will share stories of individuals in our legal community who personally are making a difference. We…

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How to Enable Value with Clients: Part 2

04.15.20 | Susan Duncan

In our March 4th post, How to Enable Value With Clients: Part 1, we discussed the need for law firms to build and deliver more innovative and efficient service to clients. Part 1 addressed the first two components of innovative, value-enabled service delivery: knowledge management and process/project management. In this article we will address data…

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Don’t Quarantine Your Business/Practice Development Strategy!

04.02.20 | Susan Duncan

Please contact us at sduncan@rainmakingoasis.com if you or your practice group is interested in reviewing or recharging your personal business development or practice group plan. This is a good time to assess and modify your strategy. The COVID-19 pandemic has created a major impediment for lawyers who were actively engaged in a personal or practice…

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Be Trustworthy to Clients through the COVID-19 Crisis

03.18.20 | Susan Duncan

In early February, we published an article entitled, The Role of Trustworthiness in Client and Business Development. At that time, the COVID-19 epidemic was not fully blown. While companies, universities, associations, health care providers and law firms were all just beginning to turn their attention to potential crisis management scenarios, we are now in the…

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How to Enable Value with Clients: Part 1

03.04.20 | Susan Duncan

Firms continue to make efforts to better understand and deliver more efficient and effective services by utilizing systems, people and technology. However, many partners in firms still resist change and are not aware of or comfortable with the many ways that their firms can and should be aggressively pursuing alternative and innovative processes to both…

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Value-Added Services: Still Important Tools to Advance Client Loyalty

02.19.20 | Susan Duncan

For at least a decade or two, law firms that wanted to stand out in value to their most important clients have provided “added value” by giving them services for free, including CLE training and other resources they used to charge clients for. After the Great Recession of 2008 and the launch of the ACC…

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The Role of Trustworthiness in Client and Business Development

02.05.20 | Susan Duncan

Strong relationships are built on a foundation of trust. It doesn’t matter in what context your relationships exist – personal, social, professional or civic, you will not build successful, mutually meaningful and beneficial relationships without being authentic and trustworthy. In the context of business development and client relationships, trustworthiness is essential to earning the right…

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How Talent and Culture Can Provide a Competitive Advantage

01.22.20 | Susan Duncan

This article was co-authored by Susan Duncan of RainMaking Oasis LLC and Simmons “Pat” Patrick of Forsyth Search Partners, LLC, a retained executive search firm focusing on senior administrative and operational leadership positions in law, accounting and other professional service firms.   Human Capital as a DifferentiatorMercer HR Consulting, a global HR consulting firm, undertook…

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Let Us Help You Reach Your New Year’s Goals

01.08.20 | Susan Duncan

Happy New Year! While most reports from Q4 indicate that 2019 was a robust year for law firms, others are cautioning that we are still due for a slowdown in 2020.  Now is the time to hone your growth strategies, safely secure your clients and your own talent, and proactively manage into the future.  We…

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