I am thrilled that this book is now available for purchase through Globe Law and Business and Amazon. Please feel free to contact me directly to inquire about individual or larger quantity discounts. I hope it will be a valuable resource for all those who serve clients and continue to look for ways to improve…
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This is the sixth in our weekly series of posts that provide excerpts and tips from our book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms, just published in February. Click here to save 10%. Enter code ‘BEC10’ at the checkout Strong relationships are built on a foundation of trust. Whether…
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This is the fifth in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 10%. Enter code ‘BEC10’ at the checkout Clients form impressions of you and your firm from their initial awareness of the…
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This is the fourth our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 10%. Enter code ‘BEC10’ at the checkoutClients have become much more discerning about who they rely on to serve their legal needs. …
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This is the third in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 10%. Enter code ‘BEC10’ at the checkout What makes a client a Loyalist? The goal for any law firm is…
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This is the second in our weekly series of posts that provide excerpts and tips from our upcoming book Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. Click here to save 10%. Enter code ‘BEC10’ at the checkout The word loyalty and the concept of loyalty mean very different things to different people….
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Happy New Year! We are pleased to kick-off 2021 with a return to writing our blog posts. We will be providing excerpts and tips every week from our upcoming book entitled Building Enduring Client Loyalty. Click here to save 10%. Enter code ‘BEC10’ at the checkout. What is “Building Enduring Client Loyalty” about?Being a trusted…
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This is our third Acts of Kindness blog post. It is both impressive and uplifting to hear from and share stories about professionals in our legal community who are making a difference during this challenging pandemic. We hope you find the stories inspiring. If you or others you know are involved in acts of kindness…
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We continue with our heart-warming stories of friends and colleagues in our profession who are engaged in selfless acts of kindness, putting their love for philanthropy and volunteerism to work during this challenging time for many people and families. If you or others you know are involved in acts of kindness specific to the coronavirus…
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With so much news about COVID-19, many of us are becoming a little overloaded with coping with the stress and the substantial impacts on the economy, society, our friends and families and our firms. Over the next several weeks, we will share stories of individuals in our legal community who personally are making a difference. We…
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In our March 4th post, How to Enable Value With Clients: Part 1, we discussed the need for law firms to build and deliver more innovative and efficient service to clients. Part 1 addressed the first two components of innovative, value-enabled service delivery: knowledge management and process/project management. In this article we will address data…
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Please contact us at [email protected] if you or your practice group is interested in reviewing or recharging your personal business development or practice group plan. This is a good time to assess and modify your strategy. The COVID-19 pandemic has created a major impediment for lawyers who were actively engaged in a personal or practice…
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In early February, we published an article entitled, The Role of Trustworthiness in Client and Business Development. At that time, the COVID-19 epidemic was not fully blown. While companies, universities, associations, health care providers and law firms were all just beginning to turn their attention to potential crisis management scenarios, we are now in the…
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Firms continue to make efforts to better understand and deliver more efficient and effective services by utilizing systems, people and technology. However, many partners in firms still resist change and are not aware of or comfortable with the many ways that their firms can and should be aggressively pursuing alternative and innovative processes to both…
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For at least a decade or two, law firms that wanted to stand out in value to their most important clients have provided “added value” by giving them services for free, including CLE training and other resources they used to charge clients for. After the Great Recession of 2008 and the launch of the ACC…
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