Change Management 2: Strong Leadership and Collaboration are Required to Drive Change

10.24.18 | Susan Duncan

Making meaningful and sustainable change will require collaboration and strong leadership. As discussed in Change Management Part 1, effectuating change in law firms is more difficult than other professions and industries and managing partners cite the reluctance or refusal of the vast majority of their partners to change.  Given the dynamic shifts occurring in the…

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Change Management Part 1: The Framework

10.10.18 | Susan Duncan

The instability, disruption and resulting anxiety in the legal profession at times feels like a roller coaster: ups and downs, twists and turns, peaks and valleys, fast and slow, feelings of risk, exposure and vulnerability and a lack of control over our destiny. We are more or less along for the ride, which admittedly is…

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Law Firm MDPs Part 4: Service Delivery Solutions

11.15.17 | Susan Duncan

In this fourth and final post on law firm multi-disciplinary models, we discuss new tools and resources, many of which incorporate technology, process improvement and knowledge management to enable more effective service delivery and enhanced and automated access to information.  Law firms have either developed their own tools and products or incorporated existing technologies into…

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Law Firm MDPs Part 3 – Integrated Multi-Disciplinary Practices

11.01.17 | Susan Duncan

Recognizing the need to approach client problems and needs with broader and deeper substantive disciplines than just legal expertise, law firms have evolved their service offerings to include formal, integrated teams of lawyers, consultants and other professional experts. As early as the 1980s, law firms began to form separate subsidiaries  affiliations and joint ventures to…

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Law Firm MDPs and New Delivery Models Part 2 – Subsidiaries

10.18.17 | Susan Duncan

In an effort to offer existing and new clients fuller capabilities and solutions, many law firms have developed wholly-owned subsidiaries often comprised of experts in an industry or service specialty who are not lawyers. As we reviewed in our last post, Law Firm MDPs and New Delivery Models Part 1 – A Primer, clients today…

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Law Firm MDPs and New Delivery Models Part 1 – A Primer

10.04.17 | Susan Duncan

In our post Who Do Law Firms Compete with and Why? we described the fierce competition that law firms face today, noting that much of that competition is increasingly  coming from non-law firm legal services providers, consulting firms and the Big 4, which have some of the largest law firms in the world outside the…

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Part 3 of 3: The Next Normal – What Can Law Firms Learn from Netflix?

08.04.14 | Susan Duncan

Our two prior blog posts examined a number of trends, challenges and changes that will affect legal service businesses of the future. “Legal service business” is used here intentionally to suggest that many legal services of the future will more frequently be provided by non-traditional law firms (many of which won’t even be called or…

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Part 2 of 3: The Next Normal – What Talent and Skills Will Progressive Law Firms Need?

07.02.14 | Susan Duncan

In Part 1 of 3: The Next Normal – Will the Traditional Law Firm Model Survive?, we suggested that the traditional firm model will not survive in the future (or perhaps even the present for many.) The law firm or legal service organization of the future will employ numerous types of people who have various skills,…

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Are Project Management and Process Improvement Just Fads?

05.30.13 | Susan Duncan

Like many things occurring in the profession right now, this is a trend that is here to stay. Clients want their legal work done faster, cheaper and smarter and they know that there are good practices in place in other professions and businesses that can be adapted to the practice of law.  Companies like GE…

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Value Post 4: How Law Firms and In-House Counsel Can Co-Create Value

05.06.13 | Susan Duncan

As we proposed in our previous post Value Post 3: Like Law Firms, GCs Must Deliver More Value to Their Clients, general counsel face many of the same pressures that their outside lawyers do when it comes to demonstrating their value to their clients – the business side of their companies. Much of the legal press…

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Value Post 3: Like Law Firms, GCs Must Deliver More Value to Their Clients

05.05.13 | Susan Duncan

Law firms have been so wrapped up in their own challenges that they often neglect to think about the fact that legal departments are also under substantial pressure to deliver value to the business. General Counsel may consider their outside lawyers a “necessary evil,” but many company executives and boards consider their in-house lawyers a…

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Value Post 2: Your Value Proposition Should be a Differentiator

04.15.13 | Susan Duncan

Our last post Value Post 1: What Does Value Mean in Law Firms? discussed the meaning of value in the law firm/client context including the ways that clients define and measure the value they receive from their lawyers. This second post explores how firms can articulate value to help them differentiate and excel in attracting, satisfying and…

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Value Post 1: What Does Value Mean in Law Firms?

| Susan Duncan

“Value” is one of the most commonly used buzzwords of the first part of this century. Everyone is talking about it, promoting it, writing about it, offering it, demanding it, trying to measure it and bragging about it. First, let’s start with the Merriam-Webster definition of value: 1: a fair return or equivalent in goods,…

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Culture Part 2: How to Use or Adapt Culture to Succeed in the “New Normal”

08.28.12 | Susan Duncan

Last week, our post entitled Culture Part 1: Does Law Firm Culture Play a Role in Success or Failure? discussed the components that comprise organizational culture. Every law firm has a unique set of interwoven values and characteristics that make up its culture. As firms address the substantial disruptions posed by the economy, technology and supply and…

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Does the Legal Profession Need Radical Change?

07.23.12 | Susan Duncan

In September, a group of high level leaders in the legal profession will convene in New York City to “solve the worst legal job market in 20 years.”   Those invited to the meeting by New York City Bar Association President Carey Dunne will be asked to identify the causes for these woes and to make recommendations to…

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