All of the research on gender bias and communications indicates that there are significant differences in the way men and women communicate. Men often are direct, women indirect. For men, communication helps achieve a goal, provides an answer; for women, it is more of a process, they want to tell a story and make a…
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In this fourth and final post on law firm multi-disciplinary models, we discuss new tools and resources, many of which incorporate technology, process improvement and knowledge management to enable more effective service delivery and enhanced and automated access to information. Law firms have either developed their own tools and products or incorporated existing technologies into…
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Recognizing the need to approach client problems and needs with broader and deeper substantive disciplines than just legal expertise, law firms have evolved their service offerings to include formal, integrated teams of lawyers, consultants and other professional experts. As early as the 1980s, law firms began to form separate subsidiaries affiliations and joint ventures to…
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In an effort to offer existing and new clients fuller capabilities and solutions, many law firms have developed wholly-owned subsidiaries often comprised of experts in an industry or service specialty who are not lawyers. As we reviewed in our last post, Law Firm MDPs and New Delivery Models Part 1 – A Primer, clients today…
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In our post Who Do Law Firms Compete with and Why? we described the fierce competition that law firms face today, noting that much of that competition is increasingly coming from non-law firm legal services providers, consulting firms and the Big 4, which have some of the largest law firms in the world outside the…
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Despite the progress women have achieved in general and in law firms, many women continue to express frustration about how to compete and be successful as they climb the career ladder. Enlightened firms have tried to tackle unconscious bias through mandatory training and intentionally putting more women in management positions. Some clients have gone…
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In our prior post, Industry Group Strategy Part 1 – What are They and Why Have IGs? we clarified the difference between sectors and industries and discussed the benefits and goals of having them. In law firms, Industry Groups, like client teams, straddle multiple practice groups and lawyers may be members of several practice groups…
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Many law firms have formed industry groups, but are they defining and managing them correctly and effectively? In many cases, no. In some instances, firms are not even using the correct nomenclature. In others, they list so many industry groups on their web sites that it is clear this is more of a marketing tactic…
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Ask the most successful rainmakers what their secret is to their success and most will tell you that they work on it constantly and relentlessly. It has become integral to their client work and practice and they do it every day. Given the pressure lawyers feel to record billable hours, it may seem almost impossible…
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Everyone has a personal brand and it often plays a critical role in professional success, advancement and business development. Similar to a business’ brand, your brand is a promise of what others will receive from you, what you will be known for and how people react to your personality and approach. Whether or not you actively…
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Our last article The Millennial Generation in Law Firms – How to Attract and Retain Gen Ys focused on several aspects of the workplace that appeal to millennials and must be present in order for your firm to avoid the common turnover so prevalent in this generation. According to a Clutch HR survey, 40% of…
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The law firm model likely will change in the coming years as described in our article The Shape of Things to Come – Tradition Gives Way to a New Model! These changes may result in the hiring of fewer traditional lawyers out of law school and the advancement of fewer associates to partnership, the hiring…
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[Note: This post is co-authored by RainMaking Oasis and Jonathan Hollenberg of HawkPartners, a marketing strategy and research firm for Fortune 500 companies.] In our prior two posts Customer Experience (CX) Part 1 – Is It Different than Customer Service and Customer Experience (CX) Part 2 – Mapping the Client Journey, we discussed the difference…
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[Note: This post is co-authored by RainMaking Oasis and Jonathan Hollenberg of HawkPartners, a marketing strategy and research firm for Fortune 500 companies.] As discussed in our first post Customer Experience (CX) Part 1 – Is It Different than Customer Service, customer satisfaction often focuses on narrow and discrete touch points that clients are exposed…
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Providing exceptional and consistent client service is critical to your firm’s success, but to be a real winner, you will have to deliver an exceptional client experience (CX). With clients now in the driver’s seat and law firms aggressively competing to hold on to clients or take work away from others, we know that excellent…
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