How to Enable Value with Clients: Part 2

04.01.20 | Posted By: Susan Duncan
In our prior post, How to Enable Value With Clients: Part 1, we discussed the need for law firms to build and deliver more innovative and efficient service to clients. Part 1 addressed the first two components of innovative, value-enabled service delivery: knowledge management and process/project management. In this article we will address data analytics, Read More

How to Enable Value with Clients: Part 1

03.04.20 | Posted By: Susan Duncan
Firms continue to make efforts to better understand and deliver more efficient and effective services by utilizing systems, people and technology. However, many partners in firms still resist change and are not aware of or comfortable with the many ways that their firms can and should be aggressively pursuing alternative and innovative processes to both Read More

Let Us Help You Reach Your New Year’s Goals

01.08.20 | Posted By: Susan Duncan
Happy New Year! While most reports from Q4 indicate that 2019 was a robust year for law firms, others are cautioning that we are still due for a slowdown in 2020.  Now is the time to hone your growth strategies, safely secure your clients and your own talent, and proactively manage into the future.  We Read More

Countdown to 2020: A Recap of 2019 Best Ideas and Tips

12.18.19 | Posted By: Susan Duncan
We published 24 articles in 2019 on topics geared toward law firm leaders and managers as well as those geared toward individual lawyers and professionals. This recap includes only the high-level points made in many of those posts, but we encourage you to go back to the original posts to receive the more thorough analysis Read More

Innovation Case Study 4: Morgan Lewis & Bockius

08.21.19 | Posted By: Susan Duncan
Our prior three law firm case studies have featured a 75-lawyer firm in Chicago, a 550-lawyer US firm and a 1,100-lawyer firm all based in the United States except for 13 full-time lawyers in China. This case study is about global law firm Morgan Lewis, with more than 2,000 lawyers across 17 offices in the Read More

Innovation Case Study 3: Perkins Coie

08.07.19 | Posted By: Susan Duncan
  In our two prior posts,  Innovation Case Study 1 and Innovation Case Study 2, we described two different law firm approaches to innovation.  This third case study describes the efforts at Perkins Coie with a focus on those being led or shepherded by Toby Brown, the firm’s Chief Practice Management Officer.  Toby has been in Read More

Innovation Case Study 2: Davis Wright and Tremaine – Fostering Service Delivery

07.26.19 | Posted By: Susan Duncan
At the recent P3 Conference (P3 stands for Pricing, Project Management and Process Improvement,) Sam Davenport, Business Innovation and Finance Director, DWT/De Novo, DWT and Brian Fanning, Director of Practice Economics at Davis Wright & Tremaine, shared their approaches to how they support and expand a culture of innovation at the 550-lawyer firm that has Read More

Innovation Case Study 1: Levenfeld Pearlstein

07.10.19 | Posted By: Susan Duncan
Levenfeld Pearlstein is a 75-lawyer firm in Chicago. Its innovative CEO, Angie Hickey, recently shared her insights at the P3 Conference about how the firm has adopted a corporate style Customer Experience culture that sets it apart.  Their client focus permeates everything the firm does both internally and externally. The firm was founded in 1999 Read More

Innovation in Law Firm Operations: Takeaways from LMA’s P3 Conference

06.26.19 | Posted By: Susan Duncan
Nearly four hundred professionals gathered for the 7th annual P3: Practice Innovation Conference focusing on project management, process improvement and pricing and hosted by the Legal Marketing Association.  It was an impressive group of experts and very instructive to see how law firms continue to expand their commitment to legal operations and innovation in their Read More

Skills Gap Part 2: How Some Law Schools and Others are Filling the Void

05.29.19 | Posted By: Susan Duncan
Our last blog post, Skills Gap Part 1: What Skills Will Lawyers Need to Stay Relevant? described the expanded set of competencies necessary for lawyers in law firms and legal departments today.  The types of skills needed and the level of competency in each will vary according to a firm’s practice mix, its strategic positioning Read More