In 2013, Will More Firms Finally Understand that Client Feedback = Better Revenue and Profitability?

01.03.13 | Posted By: Susan Duncan
According to a recent ALM Legal Intelligence Survey, 68% of law firms put “Growing the Firm’s Revenue” as their top business strategy priority and 54% listed “Improving Firm Profitability” as their number three priority. “Client Performance Management and Client Satisfaction Measurement” was a fourth priority, however, only 56% of law firms said they plan to track Read More

“Effective Client-Adviser Relationships” Part 3: Added Value

10.15.12 | Posted By: Susan Duncan
This post is one of four that discusses the findings of a survey conducted jointly by the Financial Times (FT), the Managing Partners’ Forum’ (MPF) and Meridian West. The survey results were pre-viewed at a one day conference hosted by PM Forum in London on September 27. The posts reflect findings from the survey, sessions Read More

“Effective Client-Adviser Relationships” Part 2: Commerciality

10.08.12 | Posted By: Susan Duncan
This post is one of four that discusses the findings of a survey conducted jointly by the Financial Times (FT), the Managing Partners’ Forum’ (MPF) and Meridian West. The survey results were pre-viewed at a one day conference hosted by PM Forum in London on September 27. The posts reflect findings from the survey, sessions Read More

“Effective Client-Adviser Relationships 2012” Part 1: Role of Management

10.01.12 | Posted By: Susan Duncan
This post is one of four that discusses the findings of a survey conducted jointly by the Financial Times (FT), the Managing Partners’ Forum’ (MPF) and Meridian West. The survey results were pre-viewed at a one day conference hosted by PM Forum in London on September 27. The posts reflect findings from the survey, sessions Read More

Culture Part 2: How to Use or Adapt Culture to Succeed in the “New Normal”

08.28.12 | Posted By: Susan Duncan
Last week, our post entitled Culture Part 1: Does Law Firm Culture Play a Role in Success or Failure? discussed the components that comprise organizational culture. Every law firm has a unique set of interwoven values and characteristics that make up its culture. As firms address the substantial disruptions posed by the economy, technology and supply and Read More

Culture Part 1: Does Law Firm Culture Play a Role in Success or Failure?

08.23.12 | Posted By: Susan Duncan
You bet it does — perhaps now more than ever. Of course this depends on how you define “success.” With so much focus on the numbers – PPPs, RPL, revenues, de-equitizing, equity versus income partners, cutting expenses, discounts and billing rates, utilization, hours – it would be easy to assume that every corporate law firm Read More

Cross-Sell Effectively by Putting Client Needs before Your Own

08.14.12 | Posted By: Susan Duncan
Cross-selling is a good concept, assuming that clients love the work you are doing for them and are thrilled with the level of competence and service (and you know this because you have formally and regularly solicited your clients’ feedback). As discussed in a previous post Strategic Account Management Must Be About Client Value First, Not Read More

What Rainmaker Traits and Skills are Required for Success?

07.31.12 | Posted By: Susan Duncan
For so many years, the term “rainmakers” has referred to partners in firms who bring in new clients and have “big books of business.”  Merriam-Webster defines a rainmaker as “A person (as a partner in a law firm) who brings in new business.”  Fifty years ago, many firms relied on only one or two or just Read More