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Client Value & Service Programs

We provide client and customer service training to introduce and reinforce the mindset and approaches to help lawyers and staff excel at delivering exceptional service to their internal and external clients. These actions result in more satisfied and loyal clients, better profitability and a better working environment. More recently, lawyers also need to understand client expectations around project management and staffing, pricing and technology options.

Our client service and relationship development services include:

  • Client and firm value initiatives
  • Client service protocols/standards
  • Client service training for lawyers
  • Customer service training for administrative staff
  • Collaborating with clients for greater efficiency and effectiveness (see Innovation section)