Value Post 1: What Does Value Mean in Law Firms?

04.15.13 | Posted By: Susan Duncan
“Value” is one of the most commonly used buzzwords of the first part of this century. Everyone is talking about it, promoting it, writing about it, offering it, demanding it, trying to measure it and bragging about it. First, let’s start with the Merriam-Webster definition of value: 1: a fair return or equivalent in goods, Read More

What is Your Firm’s Core Purpose and Is It Time to Revisit It?

03.04.13 | Posted By: Susan Duncan
All the disruption, uncertainty and competition afflicting law firms today is creating a lot of anxiety and fear. Plenty of lawyers are questioning why they chose law as a profession and whether they should retool into another career, law firm leaders question how they will lead their firms through this time of turbulence, and most Read More

Collaboration: The Next Frontier. Are Law Firms Up to it?

02.21.13 | Posted By: Susan Duncan
The Merriam-Webster Dictionary defines col•lab•o•ra•tion [kuh-lab-uh-rey-shuh n] as: (1) the state of having shared interests or efforts (as in social or business matters;) (2) the work and activity of a number of persons who individually contribute toward the efficiency of the whole.  In today’s business environment, technology tools and platforms facilitate effective collaboration. So there Read More

In 2013, Will More Firms Finally Understand that Client Feedback = Better Revenue and Profitability?

01.03.13 | Posted By: Susan Duncan
According to a recent ALM Legal Intelligence Survey, 68% of law firms put “Growing the Firm’s Revenue” as their top business strategy priority and 54% listed “Improving Firm Profitability” as their number three priority. “Client Performance Management and Client Satisfaction Measurement” was a fourth priority, however, only 56% of law firms said they plan to track Read More